8 Messages
Poor Upstream Performance - Twitch / YouTube - Dropped Frames
Hello - have Gig+ tier home internet. Ever since yesterday evening (7/31/23), I have been unable to push a stable stream to Twitch (6000kbps) or YouTube (8000kbps). Everything was stable up until last night. Was easily able to push streams without a single dropped frame.
Now, I am lucky to have less than 50% of frames not dropped.
Xfinity Assistant claims that there's no problem with Xfinity, but I beg to differ. Nothing has changed on my end (same modem, router, hardware). Up until about 7PM (eastern time) my test stream to YouTube was solid, no dropped frames. Then 7PM hit and the dropped frames began.
How do I even begin to have this problem diagnosed and resolved?
XfinityAngie
Official Employee
•
1.8K Messages
2 years ago
@jtpxl, Thank you for reaching out through Xfinity Forums with your question. You may want to run through a modem restart. Unplug your modem from the power source for 15 seconds, then plug it back in. Let us know if this does the trick, or if we need to take a deeper dive into some troubleshooting with you.
2
EG
Expert
•
110.1K Messages
2 years ago
@jtpxl @XfinityAngie
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
2
jtpxl
8 Messages
2 years ago
Update - A tech is coming out for a follow-up appointment tomorrow. I am convinced that there's no problem from my modem to the pole (the tech yesterday gave me a clean bill of health). I've been running PingPlotter to YouTube's ingest to see if I can figure this out, but I'm no networking / routing wizard, so I'll just share in case someone more knowledgeable than me sees something haha...
0
0
jtpxl
8 Messages
2 years ago
Adding on to this - I've disabled IPV6 and things look to be vastly improved, but not completely resolved - still dropping frames (< 2% ), but is way better than the 80%+ that I was dropping...
0
0