joe12south's profile

New Poster

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2 Messages

Thu, Dec 3, 2020 6:00 AM

Poor upload speed, 1/3 of what I am paying for

Paying for top tier Gig speed connection, getting +/- 5Mbps uploads.

This is also the upload speed reported by the xFi app for the router itself, so it's not a wifi or individual device issue.

 

Comcast support has not been helpful at all. All they want to do is reset the router, which, obviously, has been done repeatedly.

I have to upload video files daily working from home, and there is no viable option other than Comast in my area, so this is killing me.

Responses

jlavaseur

Valued Contributor

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424 Messages

6 m ago

Another poster had a similar problem, he uninstalled his network card in the device manager, rebooted and it reinstalled the card and all was fixed

New Poster

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2 Messages

6 m ago

All my devices, phone, laptops, desktop workstation, etc. all report poor upload speed. As I said, so does the Comcast gateway itself. There's nothing I can do on one of my devices to fix the situation.

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