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user_n6v5au
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Tuesday, February 4th, 2025 2:52 AM

Poor Service and worse tech support,

Our Xfinity transmission would drop to a very low rate off and on. Also the up load rate would be much faster than the download rate.  As a telecommunications consultant for 25 years, I was never able to address what appeared to be a system issue with your tech support.

Question

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Updated 

2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

2 months ago

 

user_n6v5au Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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