Visitor
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1 Message
Poor quality
I’ve never in my life had such a bad experience with a WiFi company.
moved from Long Island where I had Verizon WiFi to Connecticut, mind you I work from home in the medical field so it’s very important that I have good quality WiFi, EVERY DAY since I moved in I’ve had an issue with my WiFi, every day the WiFi’s in and out.
this is extremely inappropriate especially for someone who works with sick individuals who needs the WiFi for them to contact me for medications or appointments.
If I get fired from my job for not being active or present, I will be getting a lawyer. This is truly unacceptable and you people need to do better.
EG
Expert
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117.8K Messages
2 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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strega7
Contributor
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502 Messages
1 day ago
Is it just the Wi-Fi or do you loose internet entirely?
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XfinityChelseaB
Official Employee
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2.3K Messages
6 hours ago
Hello @user_uy6orp, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I would need to bring up your account so we can investigate your connection concerns further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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