Skip to main content
user_c9d57n
1st Topic

Visitor

 • 

3 Messages

Thursday, February 19th, 2026 2:38 AM

Poor performance at peak hours

For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?

Question

 • 

Updated 

2 hours ago

24

2

0

Oldest First
Selected Oldest First
XfinityNatalie

Official Employee

 • 

582 Messages

2 days ago

Greetings, user_c9d57n! Thanks for posting on our XFINITY Community forum. We always want you to enjoy your streaming service with peace of mind, and we are sorry to hear that this has not been the case as of lately. Not to worry, our team will help get to the bottom of this matter for you. Could you please run a speed test right now through XFINITY Speed Test and send us a screenshot of the results you receive?

 

2

0

user_c9d57n

Visitor

 • 

3 Messages

@XfinityNatalie​ here is a pic of the speed test while th tv is struggling tonight. As I mentioned, the tv works fine every other part of the day - it’s just evenings where this happens. 

Like

Reply

22 hours ago

0

XfinityMartyR

Official Employee

 • 

2.9K Messages

 

user_c9d57n Wow, there is something definitely impacting the downstream levels in your area. Let's take a closer look. Please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

21 hours ago

0

EG

Expert

 • 

116.2K Messages

5 hours ago

@user_c9d57n @XfinityMartyR 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

2

0

forum icon

New to the Community?

Start Here