Visitor
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1 Message
Poor performance at peak hours
For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?
XfinityNatalie
Official Employee
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574 Messages
5 hours ago
Greetings, user_c9d57n! Thanks for posting on our XFINITY Community forum. We always want you to enjoy your streaming service with peace of mind, and we are sorry to hear that this has not been the case as of lately. Not to worry, our team will help get to the bottom of this matter for you. Could you please run a speed test right now through XFINITY Speed Test and send us a screenshot of the results you receive?
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