Poor Network Performance While Gaming (NBA 2K25 Lag)

I have experienced an overall drop-off in network performance when it comes to gaming, but it makes NBA 2K25 unplayable at this point as I'm lagging constantly. I've reached out to Xfinity multiple times and had 2 tech visits with no changes. I recently reached out to 2K and they had perform a "tracert". Based on the results, they advised me to reach back out to my ISP as there's a few "request timed out" messages. Here are the results from the test: 

Tracing route to 104.255.107.131 over a maximum of 30 hops

  1     2 ms    <1 ms    <1 ms  10.0.0.1
  2    17 ms     8 ms     8 ms  XX.XXX.XX.XX
  3    10 ms     8 ms     8 ms  po-251-1204-rur102.murfreesboro.tn.nash.comcast.net [68.85.135.29]
  4     8 ms     8 ms     9 ms  po-101-xar02.murfreesboro.tn.nash.comcast.net [68.85.174.77]
  5    11 ms     9 ms    16 ms  ae-23-ar02.goodslettvll.tn.nash.comcast.net [68.86.148.189]
  6    19 ms    17 ms    16 ms  be-33112-cs01.doraville.ga.ibone.comcast.net [96.110.43.81]
  7    19 ms    19 ms    16 ms  be-1111-cr11.doraville.ga.ibone.comcast.net [96.110.34.162]
  8    19 ms    18 ms    17 ms  be-303-cr13.56marietta.ga.ibone.comcast.net [96.110.39.221]
  9    20 ms    18 ms    17 ms  be-1213-cs02.56marietta.ga.ibone.comcast.net [96.110.34.229]
 10    19 ms    19 ms    17 ms  be-2203-pe03.56marietta.ga.ibone.comcast.net [96.110.37.86]
 11    20 ms    21 ms    16 ms  ix-xe-4-2-1-0.tcore1.a56-atlanta.as6453.net [209.58.44.41]
 12    30 ms    29 ms    28 ms  if-bundle-34-2.qcore2.a56-atlanta.as6453.net [64.86.9.17]
 13     *        *        *     Request timed out.
 14    33 ms     *       28 ms  if-bundle-2-2.qcore2.aeq-ashburn.as6453.net [216.6.87.9]
 15     *        *        *     Request timed out.
 16    32 ms    31 ms    31 ms  ae154-1112.connect1.plxcon-iad1.netarch.akamai.com [23.211.114.210]
 17    37 ms    34 ms    35 ms  a209-200-173-116.deploy.static.akamaitechnologies.com [209.200.173.116]
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

What I've tried:

1. restarting router (unplug power cord and coaxal cable)

2. checked coaxal cables and switched ethernet cords

3. switch routers and upgrade internet package

4. 2 tech visits

5. switch firewalls to custom

6. multiple agents have tried troubleshooting through chat

7. moved my router to another location