6 Messages
Poor internet quality only in the evening
Hi. I searched this issue in the forums, but the only response I found the poster was complaining about how no one from Xfinity had gotten back to him.
For approximately the two weeks, when we attempt to watch a streaming service on our television in the evening, typically after 9 PM, we are unable to do so. We get an error that there is no Internet connectivity. I have reset the modem and router multiple times. We are able to utilize the streaming services on our phones using cellular data, but not able to access using Wi-Fi. It is very irritating. Can you please advise why this might be occurring? Or, what we can do to remedy yet? Additionally, it seems appropriate that a refund be issued for being unable to use the Internet service services for which we pay. Thanks.
XfinityJoe
Official Employee
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1.1K Messages
1 day ago
Good morning @user_2hebq0 We would like to take a look at your signals and troubleshoot your connectivity. We understand the importance of consistent connectivity.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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EG
Expert
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115.3K Messages
1 day ago
@user_2hebq0 @XfinityJoe
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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