Poor Internet and Customer Service

I'm paying for 1200 mbps and with the speed tests they're scoring lower then 400 mbps, speeds are very slow and the speed has been horrendously slow as it's making it very challenging to work from home, watch tv, play games, download and upload files.

I also try to call comcast support to help and they kept on constantly trying to subscribe ($100+) me to a support tech service outside of comcast and I've been begging them to get someone to diagnose my internet to see why I'm receiving such poor quality service and speed. The AI chat is a joke and feels very fake and inauthentic to me.

For crying out loud, can someone provide me help??????

Responses

XfinityRay

Official Employee

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2.8K Messages

1 year ago

Hello, @user_h98sln! We are happy to help with your internet speed and are able to stay with you over time to ensure this is resolved. What troubleshooting steps have you tried so far such as checking the connections to the modem or resetting it?

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user_h98sln

3 Messages

Every single direction provided by comcast, comcast support ai chat, and my own personal tests such as disconnecting, turning off and on, plugging in my laptop directly, etc. Even with directly plugged in with speed test and connection speed reading is show under 400 mbps.

In terms of resetting, IT world has many different definitions for it. Please specify and also please is there anyone from Comcast that can tell me why I'm not getting what I'm paying for? These are brand new cables in a new development as well, so I'm surprised I experience latency issues.

1 year ago

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user_h98sln

3 Messages

What happened to speaking to real people over the phone these days? Why provide a service when there is no physical person to speak to of the situation?

1 year ago

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XfinityJoe

Official Employee

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760 Messages

@user_h98sln let's take a closer look. Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window

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1 year ago

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user_noname

Contributor

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168 Messages

1 year ago

@user_h98sln - something else you could take a look at is Internet Troubleshooting Tips, if you wish to try...

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Your Home Network

user_h98sln

Poor Internet and Customer Service

XfinityRay

user_h98sln

user_h98sln

XfinityJoe

user_noname

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