2 Messages
Poor connections and total lack of customer support
Unable to contact anyone but a stupid bot. This is beyond poor service. Have a unifi network and getting these errors ALL THE TIME!
2 Unresolved Events
Clear All
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Description
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Date/Time
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Your primary internet Comcast Cable was disconnected and has been restored multiple times in last 24h. If this persists, please try restarting your ISP Modem.
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Today at 12:56 AM |
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Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
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Today at 12:41 AM |
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Description
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Date/Time
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Modem was restarted by
USP PDU Pro
in an attempt to reestablish its internet connection.
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Today at 12:54 AM |
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Modem was restarted by
USP PDU Pro
in an attempt to reestablish its internet connection.
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Today at 12:42 AM |
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Primary internet is experiencing high latency. Please restart the modem or contact the ISP if this persists.
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Nov 7, 2024 12:59 AM |
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Primary internet is experiencing high latency. Please restart the modem or contact the ISP if this persists.
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EG
Expert
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107K Messages
1 day ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
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EG
Expert
•
107K Messages
1 day ago
It's not "my support". I'm not an employee. You didn't post the modem's power level or the SNR values.
(edited)
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