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user_afnfwc
1st Topic

2 Messages

Friday, November 8th, 2024 3:47 PM

Poor connections and total lack of customer support

Unable to contact anyone but a stupid bot.  This is beyond poor service.  Have a unifi network and getting these errors ALL THE TIME!

2 Unresolved Events
Clear All
Description
Date/Time
Your primary internet Comcast Cable was disconnected and has been restored multiple times in last 24h. If this persists, please try restarting your ISP Modem.

Today at 12:56 AM
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.

Today at 12:41 AM
Description
Date/Time
Modem was restarted by
USP PDU Pro
in an attempt to reestablish its internet connection.

Today at 12:54 AM
Modem was restarted by
USP PDU Pro
in an attempt to reestablish its internet connection.

Today at 12:42 AM
Primary internet is experiencing high latency. Please restart the modem or contact the ISP if this persists.

Nov 7, 2024 12:59 AM
Primary internet is experiencing high latency. Please restart the modem or contact the ISP if this persists.

Question

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1 day ago

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EG

Expert

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107K Messages

1 day ago

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.


What is the exact make and model number of the modem / gateway device ?

Is this with a WiFi connection ?

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user_afnfwc

2 Messages

It is a Netgear CM2000 modem, no it i snot wifi connection cable connections, issues are being reported by Unfi router which I posted.  Every time I have been able to contact your support in the past with a real person I get the same report that you are upgrading service in the area and yet it continues.  Below is what I got from the modem but that might just be me logging in.  Posted before issues reported by Unifi router and have experienced issues as reported in that report.  

Fri Nov 08 00:55:23 2024 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Nov 08 00:55:17 2024 (Notice (6)) TLV-11 - unrecognized OID;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Time Not Established (Notice (6)) Honoring MDD; IP provisioning mode = IPv6
Time Not Established (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 08 00:44:15 2024 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

(edited)

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1 day ago

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EG

Expert

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107K Messages

1 day ago

It's not "my support". I'm not an employee. You didn't post the modem's power level or the SNR values.

(edited)

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