Visitor
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1 Message
Poor Connection
Trying to open a Ticket with no success:
My customer-owned CAX30 has downstream OFDM power at +13.1 dBmV and upstream SC-QAM transmit power between 51.3 and 52.3 dBmV.
The modem is flagging the downstream power level as poor. Please check the drop and signal levels at the demarcation point
XfinityJoe
Official Employee
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1.5K Messages
4 hours ago
I am sorry to hear about the frustrating intermittent connection issues, @user_vj8h1t. We will need access to your account so we can check signal levels.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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EG
Expert
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120.8K Messages
55 minutes ago
@user_vj8h1t @XfinityJoe
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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