1 Message
Poor Connection: Status Poor
I've been having internet issue for some time now and finally getting around to do something about it. My cable drops connection and my on-line video service, Paramount, AppleTV etc....lags, voice drops and video just freezes, this connected by wired cable, coax. I also have issues with WIFI, poor signal strength and the signal just drops for about 20 seconds. From my laptop, I ran my modem admin screen http://192.168.100.1 , I have my own modem Netgear Nighthawk CM2000 and router TP Link Mesh System Deco EX75, from my modem utility screen I receive a message saying, Poor Connection: Status Poor cable connection. I replaced the cable from the modem to the union and replaced the union and still have the same issue. Since I cannot attach a file with this post, I will copy and past the error cable report. I need help with this issue. I believe the cable running to my house is faulty. I've ran the basic troubleshooting steps Xfinity, resetting the modem, unplugging the router, having Xfinity run a test saying the signal to the house is fine, but apparently it's not. Please help.
XfinityChelseaB
Official Employee
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1.6K Messages
30 days ago
Hello @JS4699, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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109.7K Messages
30 days ago
@JS4699 @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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