1 Message
Poor Connection for Select Devices
I am facing an issue where only some of the devices connected to my xFi Gateway have a poor connection. Notably, only my Apple devices (iPhone and iPad) are getting the full 400Mbps connection speed that I am paying for.
My desktop PC, Google TV, and Nintendo Switch are showing connection speeds that fluctuate from 30Mbps down to 2Mbps, resulting in an extremely unreliable connection that prevents many apps from loading / games from connecting online. For the PC and TV, these speeds are the same both over Wi-Fi and Ethernet.
Interestingly, manually changing the DNS server on my PC to Google's DNS 8.8.8.8 makes the connection a bit more reliable (Windows troubleshooting noted that the issue was some sort of DNS problem), but the highest speed I have achieved over Ethernet is still only 50Mbps.
All of my Xfinity troubleshooting has claimed that is a problem with my devices rather than the xFi Gateway, but I find that hard to believe. I'm at a loss as to what steps to take next.
XfinityEsteban
Official Employee
•
137 Messages
2 years ago
Hello, @user_fe5f6b. Slow speeds are never fun. Let's work together to get to the bottom of this.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
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