2 Messages
PODS
We were upgraded to a new Xfinity modem and I purchased three PODS. (I have a 5000 sq. ft. home). The modem installation was fine. However, we could not get new PODs to come online. I contacted support on the Xfinity app. Spent an hour and a half with a technician with no luck. The technician then schedule an appointment with a tech support specialist to come to my home. The technician arrived and could not get the PODs to come online. He then contacted his technical support who told him they do not troubleshoot POD issues. I returned the new PODs.
For whatever reason the PODs don't respond. I tried the older version of PODs I had with the old modem and they would not come online with the new modem either.
I am not an expert on the internet. My best guess is that the PODs don't respond to the frequency of the new modem.
XfinityKrista
Official Employee
•
1.4K Messages
4 months ago
Hello @user_ugyp9m, thank you for taking the time to reach out on social media. I understand your concern with the Pods, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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