J

Friday, August 9th, 2024 1:27 AM

Closed

Pods - Absolutely Will Not Come Online

I just purchased two gen 2 pods directly from Xfinity. Have been trying to activate them since they arrived on Wednesday...

I have tried all activation steps via the app on both pods with absolutely no success UNLESS I use ethernet backhaul (which I do not want)...

We have replaced my gateway XB7 -> XB8.

We have reprovisioned.

We have done countless unplugs, remove pods, setup again.

No luck on anything...

How on earth do we get these things going? I am about ready to return all of my Xfinity branded equipment and just maintain everything myself.

Official Employee

 • 

2.1K Messages

9 months ago

 

jtpxl Thanks for posting on our community forums. We'd like to help troubleshoot the Wi-FI boost pods with you. What specific error message are you getting when you try to activate the pods? 

 

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