New Poster
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6 Messages
POD problems with android devices
I saw some posts similar to my issue but no real answer. If I use an xfinity pod my android devices indicate that they have strong wifi. However, while using the pod certain apps do not want to open on my android devices. I can browse the web and use email. However, streaming apps and, most notably. the Xfinity app doesn't want to open if I have a Pod on my system. If I unplug the pod my android apps all work fine.
Accepted Solution
TippiH
New Poster
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6 Messages
2 years ago
The final answer was a new gateway. Everything worked fine once I got a new gateway.
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CCLamont
Problem Solver
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519 Messages
2 years ago
Hey @TippiH I will certainly investigate the service and app troubles reported.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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