Cortney2020's profile

New Poster

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1 Message

Fri, May 8, 2020 7:00 AM

Please tell me it's possible

Is it possible to be able to turn off the feature where people can log in to your network from xfinity.com?? My fiance gave the info to a couple of his family members and they won't stay off it. I have changed my login info already but they are still able to login with the old info. I did restart the modem after but didn't seem to work.

Responses

jav6joev

Gold Problem Solver

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2.2K Messages

1 y ago


@Cortney2020 wrote:
Is it possible to be able to turn off the feature where people can log in to your network from xfinity.com?? My fiance gave the info to a couple of his family members and they won't stay off it. I have changed my login info already but they are still able to login with the old info. I did restart the modem after but didn't seem to work.

Was there a second user login that may have been given out and is being used?  Log in to your account and check 'Users'.

bobhc

Contributor

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141 Messages

1 y ago


@Cortney2020 wrote:
Is it possible to be able to turn off the feature where people can log in to your network from xfinity.com?? My fiance gave the info to a couple of his family members and they won't stay off it. I have changed my login info already but they are still able to login with the old info. I did restart the modem after but didn't seem to work.

 

Try connecting to this link: https://customer.xfinity.com/#/settings/security/hotspot-devices

 

Then delete the offending devices

EG

Expert

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89.1K Messages

1 y ago

That's for accessing their public WiFi hotspots..

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