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Aromero1
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New Poster

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5 Messages

Monday, March 27th, 2023 3:00 AM

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Playstation 5

starting having this problem but for the past few days my ps5 will just randomly disconnect from my WiFi when I’m trying to play online, Especially with destiny 2 which is the main game i play. phones tvs and every other device on my WiFi is fine just my ps5. I have never had this issue before. Not sure if it's my modem software or what since xfinity limits your access to your own. modem it might by the channel I'm on but I can't change that.

Question

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Updated 

2 years ago

177

3

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CCXavier

Official Employee

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695 Messages

2 years ago

Thank you for reaching out to us. How is your connection if you are wired with an Ethernet connection?

2

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Aromero1

New Poster

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5 Messages

@XfinityXavier​ 

 

I do WiFi I've tried wired and haven't noticed any difference. Does my modem need a update??? Can my channel be changed to one with less traffic??

2 years ago

0

XfinityThomasB

Official Employee

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1.9K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

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110.1K Messages

2 years ago

@Aromero1 @XfinityThomasB 

Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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