Visitor
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2 Messages
Planned Outage the day after Christmas?!?!?!
Are you serious? Right after everyone gets new consoles, computers, games, devices, etc... Comcast plans an outage??? Who could possibly think this is a good idea and shows that they are considering the customer's needs? Oh wait, my area is finally getting a competing fiber company. Maybe it isn't about customer needs....
Change your outage date please! This is insane to take the largest "I'm going to use my new device or play my new game" day and shut it down for an outage.
Please delay this outage a week. This is nuts.
XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Hi, @Salamank! Thanks for taking the time to visit XFINITY over our forums page for help with planned interruption after Christmas. I never like experiencing interruptions on a holiday when at home with my family so I understand the inconvenience that this can cause you. I apologize for the inconvenience that this can cause you. We can help. Planned interruptions are normally done early in the AM. What time is the planned outage for your location?
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
We do not have the option to delay planned interruptions, unfortunately. Believe me, @Salamank if we could, we would do it in a heartbeat. However, I would like to see if I can find more details on the planned outage and what is going on. To get started, would you mind sending a direct message with your first/last name and full address? You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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