Visitor
•
13 Messages
Planned maintenance notification
This is the 3rd time in 2 days I’m experiencing a “planned maintenance.” Each one yesterday was about 2 hours. I never got any notification before or after even though I signed up for them. I don’t understand why we can’t receive advance notice if these are planned so WE can make plans also. I have Xfinity Mobile but the coverage is so bad at my house I have to go outside to get 2 bars and your app won’t even come up. I can’t use my phone as a hotspot because of the poor signal. This is really unacceptable and I’m tired of the standard rote responses that don’t mean anything. A company as large as Xfinity should do better!
XfinityEmilyB
Official Employee
•
2K Messages
2 years ago
Thank you for reaching out to our Community Forum so we can take a look at what's going on with your service, @user_199bd3! Were you able to visit our Status Page and sign up for notifications? I'm also happy to check for details on my side.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started.
0
0
XfinityEmilyB
Official Employee
•
2K Messages
2 years ago
Thank you for helping me secure your account so we could confirm that your area was going through network upgrades, @user_199bd3! You can always request credits here for time you were not able to use your service. It looks like you signed up for notifications about an unrelated issue in the area, but you can keep up to date on our network upgrades by signing up for notifications here.
You also had some questions about your cell service. Due to account security, our options with Xfinity Mobile accounts are very limited over this platform. We're unable to perform any device or account specific requests for our Mobile customers. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?
0
0