Visitor
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1 Message
Planned enhancements taking days
This is the third day I’ve gotten a text saying that they’ve attempted to make enhancements but were unable to do so. This is also the third day I’ve had Internet loss. How many days is it going to take? Zero communication zero compensation totally disruptive over the Christmas holiday.
XfinityRichard
Official Employee
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2.7K Messages
14 hours ago
Hi there, @user_6wk092 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that you currently do not have Internet service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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