Visitor
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1 Message
Plan upgrade - currently advertised pricing
I'm an existing Xfinity 2 Gig customer paying $119/month, with recurring $30 data overages.
I've already spoken with your retention department, which offered me a five-year price guarantee at $135/month. They also suggested downgrading to 1 Gig for $95/month, which I'm not interested in.
Comcast publicly advertised its 2 Gig five-year plan at $115/month, including unlimited data and equipment.
I'm asking for an account-specific review to see whether you can match that $115 rate while preserving my 2 Gig service.
I've also experienced intermittent performance issues and would appreciate a technical review of my connection.
I'd like to remain with Xfinity, but $135/month is difficult to justify given the publicly advertised pricing.


EG
Expert
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122.3K Messages
7 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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