Ping/Routing to CA Valorant servers

@XfinityMarcos​ yeah on both computers in my own house and as I mentioned, friends/family that have Comcast in other households also seem to have the same issues.

I tried troubleshooting steps from riot games like checking firewall permissions, changing/flushing dns, and of course restarting hardware. 

@Trixington

It can be tricky if the only servers that are giving us issues are the CA Valorant servers. What are you seeing when doing a ping test to other public servers like 8.8.8.8 and 8.8.4.4 (Google DNS), for example? Thanks!

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.4.1
  2    10 ms     9 ms     9 ms  96.120.96.185
  3    11 ms     9 ms     9 ms  po-60-1259-rur01.sandy.ut.utah.comcast.net [24.153.94.93]
  4     9 ms     9 ms    10 ms  162.151.49.49
  5    13 ms    12 ms    10 ms  96.216.180.185
  6    10 ms    10 ms     9 ms  24.124.175.214
  7    23 ms    12 ms    11 ms  69.241.15.226
  8    11 ms    11 ms    10 ms  142.251.64.229
  9    12 ms    12 ms    11 ms  216.239.47.223
 10    11 ms    12 ms     9 ms  dns.google [8.8.8.8]

Trace complete.

Above is to that google DNS, not sure if it shows anything of note. To me, it would seem the problem would be the routing somewhere between Utah and CA - ping to other Val servers like TX, IL, OR, are all the same as they've always been, those haven't increased at all, only CA

Hello there @Trixington thank you so much for your post about having ping issues when connecting to Valorant. I did some digging and was not able to find any reported issues with high ping. We did have some issues a few months ago with Xfinity customers not being able to connect to the Valorant servers without using a VPN but that has been resolved. With your most recent results from a public DNS are also showing not where they should I would want to take a closer look. 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I'm having the same issues. Although mine has been happening over the last year. California is the closest server and in the past I was at 27 ping or so. Now it hovers over 50+. It's as if Comcast changed something. And what's really weird is sometimes it has once changed back to around 27 ping on patch days of valorant. I am pretty sure it's Xfinity side but it'd be nice if there was some further investigation since all my friends who also live in Utah that have Comcast/Xfinity are having the same issues.