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user_92ec3d
1st Topic
1st Reply

Visitor

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3 Messages

Fri, Apr 9, 2021 3:31 AM

Ping Spikes; can we get a rep looking into my Xfinity area?

Hello, 

The last ~2 weeks my Xfinity has had some seriously bad ping spiking going on, it's usually in the evening, and it makes gaming literally impossible. Usually a ping test will come back with 300-500 ms spikes every handful of seconds, but every ~15 seconds it will spike to 1500ms+ sometimes it just disconnects you it spikes so bad... 

I'm hard wired in on the Xfinity gig plan, haven't had any ping spike issues in many months, so this is a new issue. I connected my computer straight into the modem and the ping spikes issue is still there so I ruled out my router... 

Any help is appreciated. 

Thanks

Question

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Updated 

1 m ago

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Responses

user_92ec3d

Visitor

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3 Messages

1 m ago

More info on this; I connected to my neighbors xfinity hotspot, same ping spike issue (worse but obviously wifi will look worse), spikes in the thousands of ms range, to put all this in perspective I ran a ping-test.net on my 5g with 2 bars of service and the worst spike was +300ms lol. 

Pretty crazy that this has been an issue for 2+ weeks in my area. It makes streams buffer, it makes you disconnect when trying to game, it's today's day and age of internet usage it pretty much makes the service unavailable. Comcast is lucky they have my entire city neighborhood monopolized and their only competitor is over-the-phone-line DSL at 1.5mbps for $60/mo... 

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user_92ec3d

Visitor

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3 Messages

1 m ago

Bump, anyone? Xfinity chat support has no idea what is actually going on with their outsourced chat reps, and it's impossible to get somebody on the phone. 5pm-10pm it's clockwork. What a joke of a company, Comcast is the biggest monopoly/scam artist around. Can't wait for internet to be regulated as a utility instead of a private corporation, Comcast is in HUGE trouble when that happens.  

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ComcastTylerJ

Official Employee

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46 Messages

Oh, no! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response. I understand that you've been experiencing trouble with your in-home network, and I can most definitely imagine the inconvenience behind this, since I now work, and educate from home myself. Rest assured; you're with a pro, and I will be more than happy to help!

 

Before we begin, can you please send us a PM, by clicking on the chat icon, in the top, right upperhand corner of this screen? Once selected, you should be able to click on "XfinitySupport", and once you send the chat message, it should get right back to me/us. When you do this, can you please include your full name, and your full address? Thank you in advance, and I look forward to speaking with you!

 

 

I am an Official Comcast Employee.
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1 m ago

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user_91afea

Visitor

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1 Message

1 m ago

Exact same issue here and has been happening for a similar duration. Not sure where you're based, but I'm in western Washington. Xfinity support has been less than helpful... No, I do not want a technician to come to my address. I am TELLING you that there is an issue in my area lol. 

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ComcastGabe

Official Employee

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175 Messages

Hi, @user_91afea! Welcome to the XFINITY forums page where we have an awesome community of experts and specialists on stand-by to help with service issues over social media! Thank you for patiently waiting for help. I am sorry to learn that you are experiencing a similar service issue. I never like service issues as it is seriously frustrating when trying to work from home. We are the perfect place to post your issue for help with a solution. In order to research this further, I will just need to pull up the account. Would you mind sending us a private message with your first/last name and address so we can take a look at what’s going on by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Like

1 m ago

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