Visitor
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3 Messages
Ping Spikes; can we get a rep looking into my Xfinity area?
Hello,
The last ~2 weeks my Xfinity has had some seriously bad ping spiking going on, it's usually in the evening, and it makes gaming literally impossible. Usually a ping test will come back with 300-500 ms spikes every handful of seconds, but every ~15 seconds it will spike to 1500ms+ sometimes it just disconnects you it spikes so bad...
I'm hard wired in on the Xfinity gig plan, haven't had any ping spike issues in many months, so this is a new issue. I connected my computer straight into the modem and the ping spikes issue is still there so I ruled out my router...
Any help is appreciated.
Thanks
user_92ec3d
Visitor
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3 Messages
4 years ago
More info on this; I connected to my neighbors xfinity hotspot, same ping spike issue (worse but obviously wifi will look worse), spikes in the thousands of ms range, to put all this in perspective I ran a ping-test.net on my 5g with 2 bars of service and the worst spike was +300ms lol.
Pretty crazy that this has been an issue for 2+ weeks in my area. It makes streams buffer, it makes you disconnect when trying to game, it's today's day and age of internet usage it pretty much makes the service unavailable. Comcast is lucky they have my entire city neighborhood monopolized and their only competitor is over-the-phone-line DSL at 1.5mbps for $60/mo...
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user_92ec3d
Visitor
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3 Messages
4 years ago
Bump, anyone? Xfinity chat support has no idea what is actually going on with their outsourced chat reps, and it's impossible to get somebody on the phone. 5pm-10pm it's clockwork. What a joke of a company, Comcast is the biggest monopoly/scam artist around. Can't wait for internet to be regulated as a utility instead of a private corporation, Comcast is in HUGE trouble when that happens.
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user_91afea
Visitor
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1 Message
4 years ago
Exact same issue here and has been happening for a similar duration. Not sure where you're based, but I'm in western Washington. Xfinity support has been less than helpful... No, I do not want a technician to come to my address. I am TELLING you that there is an issue in my area lol.
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