Ping spikes and Packet Loss

I am having issues with our home network. There is consistent packet loss and ping spikes on this hop: be-309-arsc1.area4.il.chicago.comcast.net [162.151.45.109]

Here are the tracert commands I ran:

C:\Users\richa>tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1     5 ms     2 ms     1 ms  10.0.0.1
  2    11 ms    11 ms     9 ms  96.120.25.177
  3    12 ms     9 ms    10 ms  po-309-1209-rur301.wchicago.il.chicago.comcast.net [68.87.208.189]
  4    10 ms     9 ms     8 ms  po-2-rur302.wchicago.il.chicago.comcast.net [96.216.150.150]
  5     9 ms     8 ms     8 ms  po-300-xar02.wchicago.il.chicago.comcast.net [96.216.150.41]
  6     *        *        *     Request timed out.
  7    14 ms    19 ms    13 ms  be-502-ar01.area4.il.chicago.comcast.net [96.216.150.118]
  8    20 ms    13 ms    13 ms  c-50-171-101-230.unallocated.comcastbusiness.net [50.171.101.230]
  9    19 ms    13 ms    14 ms  142.250.209.145
 10    14 ms    14 ms    15 ms  142.251.60.17
 11    30 ms    14 ms    13 ms  dns.google [8.8.8.8]

Trace complete.

C:\Users\richa>tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1     5 ms     1 ms     1 ms  10.0.0.1
  2    51 ms    10 ms    13 ms  96.120.25.177
  3    10 ms     8 ms    10 ms  po-309-1209-rur301.wchicago.il.chicago.comcast.net [68.87.208.189]
  4    15 ms    10 ms     9 ms  po-2-rur302.wchicago.il.chicago.comcast.net [96.216.150.150]
  5     9 ms     9 ms    14 ms  po-300-xar02.wchicago.il.chicago.comcast.net [96.216.150.41]
  6     *        *       39 ms  be-309-arsc1.area4.il.chicago.comcast.net [162.151.45.109]
  7    11 ms    13 ms    13 ms  be-502-ar01.area4.il.chicago.comcast.net [96.216.150.118]
  8    15 ms    14 ms    14 ms  c-50-171-101-230.unallocated.comcastbusiness.net [50.171.101.230]
  9    16 ms    13 ms    13 ms  142.250.209.145
 10    16 ms    20 ms    13 ms  142.251.60.17
 11    18 ms    15 ms    19 ms  dns.google [8.8.8.8]

Trace complete.

C:\Users\richa>tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1     4 ms     2 ms    <1 ms  10.0.0.1
  2    11 ms     9 ms    11 ms  96.120.25.177
  3    18 ms    15 ms     9 ms  po-309-1209-rur301.wchicago.il.chicago.comcast.net [68.87.208.189]
  4    12 ms     8 ms     8 ms  po-2-rur302.wchicago.il.chicago.comcast.net [96.216.150.150]
  5    15 ms     8 ms     8 ms  po-300-xar02.wchicago.il.chicago.comcast.net [96.216.150.41]
  6     *        *        *     Request timed out.
  7    14 ms    12 ms    12 ms  be-502-ar01.area4.il.chicago.comcast.net [96.216.150.118]
  8    17 ms    17 ms    14 ms  c-50-171-101-230.unallocated.comcastbusiness.net [50.171.101.230]
  9    24 ms    16 ms    13 ms  142.250.209.145
 10    13 ms    13 ms    13 ms  142.251.60.17
 11    14 ms    13 ms    20 ms  dns.google [8.8.8.8]

Trace complete.