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user_ks54g4
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10/17/2026 2:24 AM

Ping issues between 8pm to 11pm every night.

Regularly experiencing high ping every night for at least one hour between 8pm and 11pm. There is no issue with my equipment, this happens even wired in and I have tried multiple applications, devices, cables, etc during impacted times (ping of up to 5000ms). Tried troubleshooting with an agent, they reset my connection twice without warning and the second time I could no longer connect to them. 

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2 hours ago

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XfinityVianney

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2 hours ago

 

user_ks54g4, thank you for reaching out and creating a new post. I am sorry to hear that you've noticed repeat issues later in the evening. I understand it appears around the same time each day, and you've tried various steps and apps to help narrow down the cause. I see you've completed various ping tests already. Have you completed a traceroute and noticed any red flags there? Any other network issues, like slow speeds that accompany the high ping? 

 

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