Visitor
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1 Message
Ping issue
Hello, I’ve had xfinity for a while now and my PING is always above 50 and sometimes in the 80s and 90s. I am a competitive gamer and a streamer and can’t have ping that high, I need this resolved and I’m tired of calling the customer support line and being told I need help with my xfinity flex device 😂😂. PLEASE SOMEONE HELP ME!
Dgoldfarb
Visitor
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5 Messages
4 years ago
hello, I am also having issues with ping and packet loss and honestly it seems like they are ignoring these posts because this seems to be a recurring issue with xfinity internet
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CCYvonne
Contributor
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340 Messages
4 years ago
Hello @iKizMeT
Our team would be happy to help. Can you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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118.4K Messages
4 years ago
@iKizMeT @XfinityYvonne
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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