Visitor
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8 Messages
Phones having extremely slow connections while on wifi
Our phones have extreme difficulty loading apps and websites while connected to Xfinity wifi. Once we get off wifi, the apps and sites work fine.
Restarting our phones does nothing, neither does restarting our gateway. Problem still persists.
We experience this on both a brand new iPhone 13 and Samsung S22+, as well as an old Samsung S7.
I've seen similar posts get suggestions to check/move devices between 2.4ghz and 5ghz. We have XFi Pods which I believe means we cannot do that step.
This is extremely frustrating and costing us money by using mobile data. What can be done here?
Cmwill88
Visitor
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8 Messages
2分前
This issue is still happening. Can I get a response from Xfinity?
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NoNoBadPuppy
Contributor
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361 Messages
2分前
So, your phones are probably connecting to the least congested band in your home, which apparently happens to be the 2.4 GHz band. As long as you have pods, you will have to live with it. Your pods see your phones as having a lower priority; it's something you cannot change. You could buy your own hardware; that way you will have control over your network instead of being at the mercy of engineers at xfinity.
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Cmwill88
Visitor
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8 Messages
13日前
Wanted to update this thread. The issue seemingly fixed itself. However, I was out of town for a week earlier this month. Phone worked fine on hotel wifi. Since returning home, though, the issue has come back while on home wifi. Again, mobile data loads just fine.
Could this issue be with the Xfinity Pods, as inferred by the poster above? This issue is very frustrating.
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