Visitor
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2 Messages
Phones and laptops won’t connect because incorrect password, but it is correct and older devices are still connected with same password
Correct WiFi password not being recognized?We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. No one has changed the password, I can see that on our account it is the same. Tried the router restart and devices. Smart devices were not affected but all laptops and smartphones were, whether manual or saved password used.
NoNoBadPuppy
Problem Solver
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684 Messages
2 days ago
Go into the adapter settings on those devices and click on "Forget Network". Reboot gateway and devices. Try to connect again. If it persists, then you are using the wrong password.
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XfinityChelseaB
Official Employee
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1.8K Messages
2 hours ago
Hello @user_i48fn3, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We do have a great troubleshooting page that could help. Take a look here: Xfinity Internet and WiFi connection troubleshooting
Or Internet Troubleshooting Tips Let us know if that helps!
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