Phone calls interrupt my wired internet

I briefly searched but came up empty. This is not a wireless interference issue.

I have Xfinity preferred with gigabit speed and Xfinity voice. My modem has the router portion turned off and I am using a ASUS Rapture GT-AX11000 Tri-Band 10 Gigabit WiFi Router.

When I am playing my xBox hardwired to the router, if I get a call and if someone answers (person or answering machine), whenever they hang up the phone, my xbox game gets disconnected.

I have to quit the current game session (COD BO4) and start a new one. No reboots or anything required. It also affects my kids playing other online games on their computers wirelessly.

Has anyone else experienced this?

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Responses

Am3bulldog

New Poster

•

4 Messages

4 years ago

Yes...same issue using magic jack for phone. When phone rings interrupts my internet WiFi...even though I put magic jack connection on its on switch, separate from the router but switch is plugged in a jack of the router. Not sure why it happens but is annoying. Any suggestions would be appreciated.

Dennis

1

0

XfinityEva

Official Employee

•

1.8K Messages

Hey @Am3bulldog thank you for reaching out about this connectivity issue. Are you also experiencing this disconnect with any other device or only the Magic Jack?

@xedious Are you still experiencing this issue?

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4 years ago

0

Your Home Network

xedious

Phone calls interrupt my wired internet

Am3bulldog

XfinityEva

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