eddsouth's profile

Regular Visitor

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3 Messages

Wed, Sep 21, 2022 11:22 PM

Phone ALWAYS defaults to XfinityWiFI Should be posted to Xfinity Mobile couldn't

Phone ALWAYS defaults to XfinityWiFI regardless of phone settings. Sometimes right in the middle of a video, eg.

I actually spoke with a possible human who tried to fix for 45 min but got disconnected during some kind of transfer.

The XfinityWiFi is vastly inferior to my home WIFI and doesn't support anything including mobile telephone services possibly dangerously for me. There may be times when I have no service and be completely unaware of it.

Thank you

EG

Expert

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96.8K Messages

2 months ago

Not related to E-mail....

Official Employee

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220 Messages

2 months ago

Hello @eddsouth thank you for reaching out through our forum. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at (Xfinity Assistant)[https://comca.st/3SbPvsr] where an Xfinity Mobile expert is available 24/7?

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