Philips hue bridge

I just brought home the XB7 and am having the same problem Hue is not picking up the 2.4 ghz, I have a couple of other devices with similar issues.

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Responses

EG

Expert

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110K Messages

3 years ago

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.

If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

Associate the devices with the 2.4 band's SSID (broadcast name) and password.

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XfinityGabby

Official Employee

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1.5K Messages

3 years ago

Good evening @user_b13870, are you experiencing the issue while trying to connect to the 5 GHz?

2

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U

user_b13870

Visitor

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2 Messages

@XfinityGabby

Sorry it doesn't appear I replied to this.
None of my 2.4ghz devices will connect to the XB7. I had to add another router. This is only irritating when it comes to printing.

3 years ago

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EG

Expert

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110K Messages

@user_b13870

Have you tried the advice that I gave to you about trying to separate the two bands ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

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Philips hue bridge

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