Good evening, and thank you for reaching out on our Community Forums regarding your internet issues @user_ux2141, we appreciate it.
To get started, I recommend checking to see if there are any service interruptions affecting your area by visiting our Xfinity Status Center.
If there are no reported interruptions, could you please confirm that all cable connections are securely tightened and let us know what troubleshooting steps you've already tried, such as restarting your modem?
Any additional details you can provide about what you're experiencing will help us determine the best next steps. We're happy to help troubleshoot further!
XfinityAlyssaA
Official Employee
•
2.8K Messages
11 hours ago
Good evening, and thank you for reaching out on our Community Forums regarding your internet issues @user_ux2141, we appreciate it.
To get started, I recommend checking to see if there are any service interruptions affecting your area by visiting our Xfinity Status Center.
If there are no reported interruptions, could you please confirm that all cable connections are securely tightened and let us know what troubleshooting steps you've already tried, such as restarting your modem?
Any additional details you can provide about what you're experiencing will help us determine the best next steps. We're happy to help troubleshoot further!
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