New Poster
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2 Messages
Personal modem with Comcast business and static IP
I've had Comcast residential gigabit with my own docsis modem for a while. I'm switching to Comcast business to get a static IP. The rep is telling me that I need to use (& pay for) a Comcast modem because I'm getting a static IP. This just doesn't sound right as the static IP can be provisioned to my MAC just like the service is. Unless it's just a tactic Comcast is using to force using their equipment. Is the information the rep is giving me correct? Very odd.
elp4kqen
Visitor
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3 Messages
1 year ago
According to this support article from Comcast Business, you are not eligible to have a static IP address using a customer-owned modem.
I would not be surprised if this was the case.
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CCJodie
Problem Solver
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1.3K Messages
1 year ago
@MoDiver Thanks for the post! @elp4kqen is correct with the link provided. Please let us know if you have any other questions about making the switch to Business Services.
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