MoDiver's profile

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2 Messages

Tuesday, July 25th, 2023 12:52 AM

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Personal modem with Comcast business and static IP

I've had Comcast residential gigabit with my own docsis modem for a while.  I'm switching to Comcast business to get a static IP.  The rep is telling me that I need to use (& pay for) a Comcast modem because I'm getting a static IP.  This just doesn't sound right as the static IP can be provisioned to my MAC just like the service is.    Unless it's just a tactic Comcast is using to force using their equipment.  Is the information the rep is giving me correct?  Very odd.

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3 Messages

1 year ago

According to this support article from Comcast Business, you are not eligible to have a static IP address using a customer-owned modem.

Unless it's just a tactic Comcast is using to force using their equipment.

I would not be surprised if this was the case.

Problem Solver

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1.3K Messages

1 year ago

@MoDiver Thanks for the post! @elp4kqen is correct with the link provided. Please let us know if you have any other questions about making the switch to Business Services. 

 

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