Visitor
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2 Messages
Persistent Packet Loss at ibone.comcast.net
I'm having the same issue as this gentleman:
https://forums.xfinity.com/conversations/your-home-network/persistent-packet-loss-at-ibonecomcastnet-telia-transit-congestion-nightly-gaming-lag-boulder-80303-request-engineering-escalation/69984548a68bcc7c6f879317#
I also am getting disconnected from a game I have been unable to play for 2 months due to packet loss at :
cs02.1601milehigh.co.ibone.comcast.net
pe11.910fifteenth.co.ibone.comcast.net
In this case (https://www.reddit.com/r/Comcast_Xfinity/comments/1r7mj77/severe_network_routing_forwardpath_packet_loss/) someone stating a similar issue was saying that xfinity was blocking an ip that they were using and they were able to resolve the issue, can someone assist on this?
XfinitySeth
Official Employee
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1.1K Messages
17 hours ago
Howdy user_ax9yfe 👋 I appreciate you dropping by our community, and you're in the best place for help! I'm always gaming online myself, so I know how annoying it is to deal with lag, much less disconnections in the middle of any session. I definitely don't want you to have to game like that any longer than you have to, so let's see how we can get things corrected.
Up to this point, have you gone through any troubleshooting via the Xfinity app to see if it's able to diagnose any issues? If not I'd for sure recommend it as it can help resolve a lot of common disconnect issues 👍 Please check out xfinity.com/support/articles/internet-connectivity-troubleshooting for great troubleshooting tips, and let me know if you have any questions!
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