Visitor
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1 Message
Persistent IPv4 Provisioning Failure (IPv6 Only) After Multiple Resets
Hello,
I am experiencing a persistent issue where my Xfinity modem is only being provisioned with an IPv6 address, and is not receiving an IPv4 address. I have confirmed this by checking the modem's status page, which shows a valid IPv6 lease but no IPv4 WAN information.
Troubleshooting Steps Taken:
- Customer-side:
- Completed multiple full power cycles of the modem (unplugged for >60 seconds).
- Restarted the network equipment in the correct order (modem first, then router).
- Enabled IPv6 on my eero router, but the problem persists because the modem is not receiving an IPv4 address from the Xfinity network.
- I am aware that "Honor MDD" in the modem log is a standard message and not the source of the problem.
- Xfinity Support Actions:
- I have contacted Xfinity support multiple times.
- The most recent support agent performed a "full reset," removing my modem from my account and re-provisioning it.
- Even after this full reset and a subsequent power cycle, the modem's status page still shows "IPv6 only."
Summary of the Problem:
- Basic remote troubleshooting has been exhausted.
- The issue is not with my modem or local network, as it's a provisioning failure on Xfinity's end.
- Multiple re-provisioning attempts have failed, suggesting a deeper problem with the configuration file or the local network node serving my home.
Request:
- I am requesting assistance from Tier 2/advanced technical support.
- Please open a ticket to investigate potential configuration issues at the network node level.
- If necessary, schedule a technician (truck roll) to inspect the physical line and signal quality.
Thank you for your time and help in resolving this matter.
XfinityJon
Official Employee
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655 Messages
25 days ago
Hey there user_1sk9zv. We would be happy to look into this further for you. We will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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EG
Expert
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113.9K Messages
25 days ago
@user_1sk9zv @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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charboBTC
Visitor
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2 Messages
15 days ago
I am having this exact issue. Please post what the resolution was.
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