Persistent Daytime Internet Outages

NOTE: I am putting this here because I don't see any other means to reach Xfinity. 

Dear Xfinity Customer Support,

I am writing to express my deep concern regarding the recurring internet outages at my residence in [Edited: Personal Information]. Over the past few weeks, I have experienced prolonged service interruptions almost daily between 10 AM and 5 PM, which significantly disrupts my work-from-home responsibilities.

On November 12, 2024, I managed to speak with a customer service representative who acknowledged the outage and assured me that the issue would be resolved that day. Additionally, a credit of $40 was applied to my account as compensation for the previous disruptions. Regrettably, on November 13, 2024, the service outage recurred between 1 PM and 5 PM, indicating that the problem persists.

I have attempted multiple times to contact customer support during these outages but have been unable to reach a live agent. The Xfinity Assistant typically informs me of an active outage in my area and states that live agents are unavailable to assist. This lack of direct communication exacerbates the frustration caused by the unreliable service.

As a customer who relies on consistent internet connectivity for professional obligations, these ongoing issues are unacceptable. My primary concern is the restoration of reliable service rather than financial compensation.

I kindly request the following actions:

1. Immediate Investigation and Resolution: Please conduct a thorough investigation into the cause of these recurring outages and implement a permanent solution to prevent future occurrences.

2. Formal Complaint Process: Offer a clear and accessible procedure for lodging formal complaints regarding service disruptions and customer support experiences.

I have been a loyal Xfinity customer and have appreciated the quality of service in the past. I hope that this matter can be resolved promptly to restore my confidence in Xfinity's commitment to customer satisfaction.

Thank you for your attention to this urgent matter. I look forward to your prompt response and a swift resolution.

Sincerely,