Periodically getting disconnected/packet loss/high latency.

@XfinityThomasA​ 

Regarding your reminder about unsolicited direct messages, I reached out to Xfinity Support because, when reviewing numerous other topics on these forums, I consistently saw Official Employees instructing customers to send direct messages for further assistance. Based on that, I believed I was following the established process for getting support, rather than violating forum guidelines.

To answer your question, yes, I am fully aware that a new cable will need to be buried and that the temporary line is exactly that—temporary. My concern isn't about understanding the next steps for replacing the cable. It's about the fact that I am still experiencing intermittent connectivity issues, packet loss, and a significant number of uncorrectable codewords, even after the temporary line was installed.

At this point, I've already had three technicians visit my home, and I'm still not receiving the consistent, reliable internet service that I pay for every month. While we're discussing terms of service and forum violations, I would argue that repeatedly experiencing service interruptions despite multiple technician visits raises some legitimate concerns about Xfinity fulfilling its obligations as a service provider.

I took the time to provide detailed modem diagnostics in my original post because I was hoping to receive some meaningful technical insight into the remaining signal issues, particularly the concerning downstream OFDM readings and uncorrectable codewords.

I appreciate your response, but I would really like to see the focus remain on identifying and resolving the underlying connectivity problem rather than on forum messaging etiquette.

Thank you again for taking the time to respond. I look forward to your follow-up and, hopefully, some meaningful progress toward a resolution.