2 Messages
Periodically disconnect and no internet
Internet is super unstable. Sometimes at 12 pm while I was playing online games it will automatically disconnected my internet. Though both my WIFI and cable do show they are connected, but I neither open any websites nor continue my online video games. It temporarily work if I turn off and on the ethernet adapter but within a minute or two the same thing repeats. Same thing happening on my phone. When I come back from work, my phone automatically connects the WIFI from my modem, showing connected by no internet service, I had to turn off and on my phone's wifi to get the internet working. What's wrong with that?
RVNY
New Poster
•
2 Messages
1 month ago
I have the same issue. Router suddenly drops connections and, after sometime, reconnects.
1
0
XfinityBillie
Official Employee
•
3K Messages
1 month ago
@pointer243 Thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand how frustrating it is if you aren't able to connect to your in home Wi-Fi. Just to confirm, it sounds like you are seeing that the devices are connected via Wi-Fi, but there is no internet connection correct? If you were to connect a device directly to the modem via Ethernet are you able to connect without any issues? Also, can you confirm if you are using a Xfinity Gateway or your own equipment? Are you also using a stand-alone router?
2
0