Performance Upgrade Day Five, Still No Internet

Question

There has been a 'performance upgrade' in the works for my area since Monday. Every day it’s been a text that 'it will be completed within the day', but I still have no internet connection in my house. The earliest appointment I could get was Monday. I’ve tried trouble shooting the system multiple times with no success. I need WiFi to work, and my hotspot is getting slow and having a hard time connecting too. Super frustrating.

XfinityThomasD · Answer

user_wt3xd0 I'm sorry to hear that you're having trouble with your service, and appreciate you taking a moment to create a post on our Community Forums. I have been working from home for several years now, and I definitely understand the importance of having a solid connection and a backup plan when things are not working as expected. Since you have an appointment already scheduled, which would be the best recommendation to see what is causing trouble with the signal being sent to your home, we can follow up here tomorrow to see how the visit went and if further assistance is needed.

XfinityQuemekia · Answer

Hi

Your Home Network

user_wt3xd0

Performance Upgrade Day Five, Still No Internet

XfinityThomasD

XfinityQuemekia

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