Visitor
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1 Message
Peer to peer connection
I am having difficulty setting up one of my new devices because it is saying that my network does not support peer to peer connections. Actually the exact error message says “HomePod features like AirPlay and personal requests may not work on on your network because it does not support peer-to-peer connections.” … what can I do to solve this issue?
CCMarcella
Official Employee
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352 Messages
3 years ago
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this connection issue.
To send a "Direct Message" to Xfinity Support:
-Click "Sign In" if necessary
-Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
-Click the "New message" (pencil and paper) icon
-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_b5547d
Visitor
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1 Message
2 years ago
How was this issue resolved? I have the exact same problem with my HomePods. They will not act as a stereo pair because they cannot peer to peer network.
(edited)
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