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Monday, October 23rd, 2023 4:39 PM

Closed

PC not connecting to Xfi pods

I have 2 xfi pods in my house the main gateway is in the basement way down in the corner of the room… the first xfi pod is in the living room on the first floor, and the second is in the center of the house just outside my bedroom on the second floor. Yet for some reason my gaming computer (which is on the 2nd floor in my room) is defaulting to the gateway everytime… my phone will connect to the closest pod and so will my work computer and PS5 that are all in my room, but for some reason my gaming PC gets defaulted to the gateway that’s all the way in the basement behind walls and floors of obstructions, completely bypassing both the closest pod in the second floor and the 2nd closest pod in the first floor in the living room… why is this?

Official Employee

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1.7K Messages

1 year ago

Hi there and welcome to Comcast @user_2b9wig. Thank you so much for reaching out to us about your PC connecting to the gateway and not the xFi Pod. You are in the right place and I am happy to assist you today. Have you forgotten the network connection on you PC and restarted your Pod? 

4 Messages

@XfinityRoberto​ yes I have several times infact, I’ve also tried rebooting the modem and I tried moving the pod to other logical locations on the upper floor around my computer.

Official Employee

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1.7K Messages

@user_2b9wig, we would like to troubleshoot this deeper.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

@XfinityRoberto​ okay i sent a message, i just copied what i originally posted and waiting for a reply. Sorry for the late reply.

1 Message

1 year ago

Were you able to find an answer to this issue?  I’m having the same problem. 

Official Employee

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1.2K Messages

@user_7g6iny I'm sorry to hear that you are experiencing this trouble with your xFi pods. Could you provide more details on what issues you are having and any steps you've taken?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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204 Messages

1 year ago

What sort of speed are you getting on the gaming PC?  Is it faster or slower than your work computer on a speed test?  Actually that might not be a good test if it's a work issued PC.  I had one that couldn't do more than 500Mbps because of all of the security software scanning everything that came in from the network.  CPU load hit 100% and it topped out at 500Mbps.  PS5 might not be ideal either (I don't have any experience with them), and phones definitely aren't.  I've never had any luck getting a phone to download as fast as a decent laptop that isn't significantly older, and gaming consoles are optimized for online gaming.  Gaming favors latency over throughput, so one would expect a PS5 to favor ping over download speed.  It's a trade-off, and making ping as low as possible comes at the expense of maximum throughput.

There's more to WiFi specs than 5, 6, 6e and 2.4, 5, or 6GHz.  You've got spatial streams, channel width, how good your antenna is, transmit power, etc.  If you have a "gaming" WiFi adapter it could easily have more streams, a better antenna and draw a lot more power than a normal laptop.  "Gaming" stuff tends to be higher spec than most other desktops, laptops and phones, so it wouldn't surprise me if your gaming PC had a high powered WiFi adapter, nice antenna, more than the usual 2 streams, etc.  Clients decide which WiFi access point they connect to, and if you have fancy "gaming" WiFi on your gaming PC it might actually be faster to go straight to the router.

So how's the network performance on your gaming PC?

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