Visitor
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10 Messages
Paying for SuperFast 800mbps but only getting close to 500 mid.
I have superfast internet but from the xb7 ports itself I can only get 500-550mbps at most. Not sure why Im not getting the speed being paid for. Tried on different PC, phone via wifi. Tried it via ethernet cable, wifi ac. Connected a pc to the Xb7 modem directly via ethernet cable, still getting near 500-550mbps. All maxing out at near 500-550 mbps. Bridge the modem and tried it via another router and all getting 500-550 mpbs. Not quite sure what the issue is. Restarted modem and power cycle. Still not showing any speed near 700-800 mbps.
XfinityThomasA
Official Employee
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2.3K Messages
1 year ago
@user_5d148d - I know I'd be wondering those same things too! You've reached the right place for help. Restarting your equipment and trying different devices are great steps to take. You can find additional steps and how to fix common internet issues in this article. It has helpful information about Xfinity Internet and wifi connection troubleshooting, tips to improve your connection, and other factors that can impact connectivity. Our team can help too! I see your direct message and we can help you further there.
- XfinityThomasA
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EG
Expert
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110.1K Messages
1 year ago
@user_5d148d @XfinityThomasA
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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