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ChiVolta23
1st Topic

Visitor

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2 Messages

Friday, June 18th, 2021 4:05 AM

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Paying for Gigabit, getting 90mbs

My internet is always capped at 90mbs.  I'm paying for gig speeds & unlimited data.  Why is this happening?  I even upgraded my modem to the Netgear Nighthawk CM2000.

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 405000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 42 405000000 Hz -0.6 dBmV 42.4 dB 0 0
2 Locked QAM256 1 429000000 Hz -0.3 dBmV 42.5 dB 0 0
3 Locked QAM256 2 435000000 Hz -0.2 dBmV 42.7 dB 0 0
4 Locked QAM256 3 441000000 Hz -0.3 dBmV 42.6 dB 0 0
5 Locked QAM256 4 447000000 Hz -0.3 dBmV 42.6 dB 0 0
6 Locked QAM256 5 453000000 Hz -0.4 dBmV 42.5 dB 0 0
7 Locked QAM256 6 459000000 Hz -0.7 dBmV 42.4 dB 0 0
8 Locked QAM256 7 465000000 Hz -0.6 dBmV 42.4 dB 0 0
9 Locked QAM256 8 471000000 Hz -0.8 dBmV 42.4 dB 0 0
10 Locked QAM256 9 477000000 Hz -0.7 dBmV 42.4 dB 0 0
11 Locked QAM256 10 483000000 Hz -0.7 dBmV 42.5 dB 0 0
12 Locked QAM256 11 489000000 Hz -0.7 dBmV 42.5 dB 0 0
13 Locked QAM256 12 495000000 Hz -0.6 dBmV 42.3 dB 0 0
14 Locked QAM256 13 507000000 Hz -0.6 dBmV 42.6 dB 0 0
15 Locked QAM256 14 513000000 Hz -0.6 dBmV 42.6 dB 0 0
16 Locked QAM256 15 519000000 Hz -0.6 dBmV 42.7 dB 0 0
17 Locked QAM256 16 525000000 Hz -0.8 dBmV 42.6 dB 0 0
18 Locked QAM256 17 531000000 Hz -0.8 dBmV 42.6 dB 0 0
19 Locked QAM256 18 537000000 Hz -1.0 dBmV 42.5 dB 0 0
20 Locked QAM256 19 543000000 Hz -1.2 dBmV 42.5 dB 0 0
21 Locked QAM256 20 549000000 Hz -1.2 dBmV 42.4 dB 0 0
22 Locked QAM256 21 555000000 Hz -1.0 dBmV 42.6 dB 0 0
23 Locked QAM256 22 561000000 Hz -0.8 dBmV 42.7 dB 0 0
24 Locked QAM256 23 567000000 Hz -0.8 dBmV 42.6 dB 0 0
25 Locked QAM256 24 573000000 Hz -0.6 dBmV 42.6 dB 0 0
26 Locked QAM256 25 579000000 Hz -0.5 dBmV 42.8 dB 0 0
27 Locked QAM256 26 585000000 Hz -0.2 dBmV 42.8 dB 0 0
28 Locked QAM256 27 591000000 Hz -0.1 dBmV 42.9 dB 0 0
29 Locked QAM256 43 411000000 Hz -0.5 dBmV 42.4 dB 0 0
30 Locked QAM256 44 417000000 Hz -0.6 dBmV 42.4 dB 0 0
31 Locked QAM256 45 423000000 Hz -0.3 dBmV 42.6 dB 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 35600000 Hz 48.8 dBmV
2 Locked ATDMA 2 5120 29200000 Hz 48.3 dBmV
3 Locked ATDMA 3 5120 22800000 Hz 47.3 dBmV
4 Locked ATDMA 4 5120 16400000 Hz 46.8 dBmV
5 Locked ATDMA 9 1280 39600000 Hz 47.5 dBmV
6 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock
Status		 Modulation /
Profile ID		 Channel
ID		 Frequency Power SNR /
MER		 Active Subcarrier
Number Range		 Unerrored
Codewords		 Correctable
Codewords		 Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 41 722000000 Hz 3.1 dBmV 43.2 dB 1228 ~ 2867 2612364 2230210 0
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV

Question

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Updated 

4 years ago

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BruceW

Gold Problem Solver

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26.5K Messages

4 years ago

Speeds limited to just under 100 Mbps when you subscribe to a higher speed tier are most often due to either:

  • network adapter set to or only capable of "Fast Ethernet" speeds
  • a defective Ethernet cable

If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.

(edited)

0

EG

Expert

 • 

111.5K Messages

4 years ago

Just want to add that make sure you are using a minimum of a cat5e ethernet cable. Cat6 would be even better.

2

ChiVolta23

Visitor

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2 Messages

@EG 

yes, everything is hardwired with cat6

4 years ago

0

EG

Expert

 • 

111.5K Messages

O/k what about the network adapter as @BruceW mentioned. Is it a 10/100/1000 gigabit ethernet port ? Is there a router involved ? If so, have you tried a direct connection to the CM2000 (no router in the mix) ?

(edited)

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4 years ago

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