rconjoe's profile

Regular Visitor

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10 Messages

Fri, Mar 27, 2020 1:00 AM

Paying for 600 down, stuck at 30 for days

Paying for Extreme Pro plan because I work from home. It's a 600mbps down/20 up plan that I have never had any issues with and usually get 700/25 with all my wired devices. A few days ago I noticed that my download speeds absolutely tanked down to 30. I have hard reset every single device at every level of my network, inspected cables and configurations, and cannot find a problem.

 

I can't work while this is going on. Here are my modem statistics:

 

EDIT: links because posting images doesn't work:

Modem Status Snapshot 

Log 

Responses

Regular Visitor

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10 Messages

1 y ago

jweaver0312

Expert

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1.9K Messages

1 y ago

What are you getting for an upload speed?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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10 Messages

1 y ago

20-25. This is normal.

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