Paying for 1100mbps, Xfinity app shows 1300mbps, every single other resource is showing 650mbps at best.

PC is hardwired to a Pod, which is plugged 10 feet below the Gateway itself. When using PC or phone from any location in the house, the most I see is 650mbps according to fast.com. Steam downloads barely see 500.

the Xfinity app though, of course, wants to tell me that everything is fine! So does the useless AI chat bot who leads me in circles, only sending me to a human once I tell it I have a billing problem…. Who then tells me “buy a phone from us! and also everything looks fine I have no answers for you” and to send a technician out here it would cost an unspecified truck roll fee if the issue was deemed to be “customer education”. The UX is truly terrible and needs to be fixed.

I’ve rebooted devices, the gateway, the pod, I’ve reset devices, disconnected and reconnected, nothing that gets recommended to me is even promising. I work in IT, so even some kind of backend settings change would be nice to be suggested as opposed to the most basic troubleshooting steps followed by charging me money for anything further. At this point I’m tempted to just downgrade since my 500mbps plan never struggled to deliver 500mbps, which I’m still getting despite paying twice that (Really I’m tempted to cancel but Xfinity has a monopoly in my area).