@user_8kd21y Here are a few points to help. If you are checking from the phone or device that is paused make sure your Wi-Fi on your phone is not set to auto-connect and that your phone data/mobile is on. Once in the app at the bottom click the connect circle icon then scroll down to devices, it will say under the device that it's paused. If you are not seeing the device in connected devices that would be correct since the connection is paused so make sure you look under devices not connected at the very bottom. To locate the device you are looking for and once you click on the device there you will have the option to un pause. Here is a link with all the details on how to manage your devices with the app, https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi.
XfinityDena
Official Employee
•
3.2K Messages
1 year ago
@user_8kd21y Here are a few points to help. If you are checking from the phone or device that is paused make sure your Wi-Fi on your phone is not set to auto-connect and that your phone data/mobile is on. Once in the app at the bottom click the connect circle icon then scroll down to devices, it will say under the device that it's paused. If you are not seeing the device in connected devices that would be correct since the connection is paused so make sure you look under devices not connected at the very bottom. To locate the device you are looking for and once you click on the device there you will have the option to un pause. Here is a link with all the details on how to manage your devices with the app, https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi.
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