New Poster
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7 Messages
Paused devices can't communicate in Home Network
I just got an upgraded gateway and now if I pause my Cloud I can't access it through my Home Network. The older Gateway allowed me to pause my Cloud from internet access and still be able to access it through File Explorer. I would prefer that the Cloud is only accessible through my network and internet accessible only if I unpause the device. How do I set up the new gateway to allow a paused device to still be available on My Network. I am able to pause my desktop computer and still access it locally but I am unable to do the same thing with my cloud NAS.
Accepted Solution
dvowens
New Poster
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7 Messages
3 years ago
I solved the issue by going back to the older gateway. I discovered that the new modem wouldn't recognize my printer either. Once I got the older modem initialized the printer worked and I was able to pause the NAS and still access it through my local network. This is the second time I've tried the newer gateway with both times having the same issues.
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CCMiguel
Gold Problem Solver
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358 Messages
3 years ago
Hi! Thank you for sending in your concerns to us about the new upgrade you got but not able to access a paused device. I love this feature so I totally get your concerns. So, the cloud NAS is this your third party device for backing up and archiving?
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dvowens
New Poster
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7 Messages
3 years ago
Yes, I keep most of my files on the MYCloud NAS so I can access them from anyone of my computers. Before the new modem/gateway I could pause MYCloud and still access it through File Explorer. I prefer to deny internet access to MYCloud but still need to access. It would be nice not to have to Pause/Unpause all the time.
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