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user_wi4b4j
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Wednesday, January 21st, 2026 2:17 AM

Pathetic service

Switched from Wowway hoping to get better service, 2nd week with Xfinity and already regretting. I would give this provider 1/2 star. We work from home and for the past week, since we switched, we are in a nearby coffee shop or library looking for better connectivity. [Edited: "Solicitation"].

Question

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Updated 

14 hours ago

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XfinityThomasA

Official Employee

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3.2K Messages

14 hours ago

 

user_wi4b4j - Thank you for choosing Xfinity and reaching out to us here for help. The Xfinity app works great to troubleshoot your services if you ever expienicne an issue. Plus, our team can help too. Let's take a closer look at your account, troubleshoot this issue, and even revisist your service needs to ensure you're in the best plan based on your needs. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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